Casinos traditional often have a distinct scent, one strongly associated of tobacco. But as smoking rates decline, casinos are exploring new ways to create inviting atmospheres that attract a broader clientele. Replacing the smell of cigarettes with invigorating aromas could be key to this transformation. Research suggest that specific scents can

Waiting on hold can be a frustrating experience for customers. Sadly, long hold times often result in call abandonment, where customers hang up before reaching a representative. To minimize this, businesses must take action to keep customers while they wait. Offer engaging content, such as music, informative messages, or even interactive quizzes.